Sendgrid is our email monitoring tool that allows us to see all email activity sent out from the PeachCourt system. We can see all emails processed, delivered, bounced, blocked, invalid, clicked, opened, or marked as spam. This is very important when troubleshooting email problems with customers and determining if an email was received.
Sendgrid information is partially available in Diagnostics for each notification sent. Occasionally, we need more information about an email than what is provided in the Diagnostics summary. When that happens, we can use Sendgrid to search for an email based on the recipient or through advanced search options using the subject or content.
1. Click Activity
2. Enter the email address you’re searching for.
3. Click on the email you with to view details for.
4. View additional details in the side bar information.
5. Click Advanced Search to search by subject or additional information.
*Sendgrid only stores a limited time frame of data. Usually about 3 weeks.