Each week, our team splits several “extra” responsibilities among all of us.
What are the Daily Tasks?
- Deadletters: Filings in error that never made it to their destination
- Pending report: Filings in error that never delivered to the court
- Warrant review: Carroll County criminal warrants to be queued for the clerk
- Chat logging: Logging chat reasons by customer type
- Sending the transcript report to Sheila Studdard: A once weekly report sent to Fayette County
- Daily support volume tracking: A daily count of chats, emails, and phone calls.
Where do we find the Daily Tasks?
- Open Monday.com and choose PeachCourt Concierge from the workspace dropdown.
- Click Daily Tasks from the right side menu.
- Expand this week’s group
How do we mark a Daily Task as done?
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- Click on the status of “Not Started” and change to “Done”.