Yodel – Locate a Recorded Phone Call

Sometimes we may not recall some information a customer provided to us during a phone call. Well, no worries! All calls are recorded and you can always go back for another listen to find details you missed or can’t remember. Here’s how…

1. Log into your Yodel account here.
2. Click Call Log from the right menu.
3. Using the search and filter options, locate the phone call you wish to listen to.
4. Click the information icon next to the phone call.
5. Click the download button next to the recording in the pop up.
6. Listen to the call downloaded